CompanyCam works best when every person on your team has their own login. That way you always know who took which photo on the job site, everyone keeps the right permissions, and no one gets signed out in the middle of their work. Here's why individual logins matter and how to set them up.
Sharing one login across your team can log people out mid-job and cost you photos. When more devices sign in than a login allows, someone gets signed out, and any work or photos still uploading can be lost. A shared login is also a security risk: you can't tell who made a change or deleted a photo, and anyone with the password can access the whole account. Give each person their own login to avoid this.
Why each person needs their own login
Photo and activity attribution. Every photo, comment, and edit is tied to the login that made it. When your crew shares one login, all of that work shows up under a single name, so you can't tell who took a photo or who made a change on site. Individual logins keep your project history accurate.
Permission roles stay in place. Roles like Admin, Manager, Standard, and Restricted are set per User. Sharing one login collapses those controls, so everyone on that login has the same access, whether they should or not.
Billing is per active User. You're billed for each active User, so sharing a login isn't a way to save money. It only removes accountability without changing your bill.
What happens when a login is shared
The most common reason people reach out about this is getting signed out unexpectedly.
On the web, you can be signed in on any number of devices at once. In the mobile app, one login can be active on up to two devices at the same time, like a phone and a tablet used by the same person. When a third mobile device signs in on that login, one of the existing sessions is signed out.
This is where sharing a login causes trouble. When your crew signs in on more mobile devices than the limit allows, whoever was already working gets signed out. If they were in the middle of capturing or uploading photos, that work can be disrupted or lost. Beyond the disruption, a shared login means no accountability: if photos go missing or account settings change, there's no way to know who did it, and depending on the role attached to that login, someone could delete content or take over the account. Sharing login credentials also isn't permitted under our Terms of Service, which is one more reason to give each person their own login.
Giving someone their own access
Note: Inviting and deactivating Users requires the Admin or Manager role.
Invite the person as their own User. See Inviting New Users.
Assign the permission role that fits what they need to do.
Deactivate any Users who no longer need access. Your billing adjusts automatically. See Deactivate a User.
Moving a shared login to a new person
If a login was shared and now needs to belong to a different person, don't hand over the existing credentials. Instead, deactivate the old User and invite the new person as their own User. This keeps access accurate and your history clean going forward.
FAQs
Will adding Users increase my bill?
Will adding Users increase my bill?
Billing is per User, so adding a User adds to your bill. If someone no longer needs access, deactivating them adjusts your billing automatically, so you only pay for the seats you use.
What happens to photos taken under a shared login?
What happens to photos taken under a shared login?
Photos taken under a shared login stay attributed to that login, so you can't tell who actually took them. Setting up individual logins from the start keeps that attribution accurate for every photo.
Can two people be signed in at once?
Can two people be signed in at once?
Two people can be signed in and working at the same time, as long as each person uses their own login. One person can also stay signed in on two mobile devices at once, like a phone and a tablet. The trouble starts when two people share a single login.
💡 Need more help?
Contact our Support team — we're here Monday through Friday.
The CompanyCam Community has real job-site examples, templates, and tips from crews using this every day. Jump in with a question or just browse.