Deactivate a User

If someone is no longer with your company, you can remove them from your CompanyCam account on the web or in the app.

Written by Alex Pickens
Updated over a week ago

In this article

Before you start

  • To deactivate users, you need to have the Admin or Manager role. If you don't have that role, ask an Admin on your company's account for permission; here's what they'll need.

  • Deactivating a user will remove them from your account (they will not be able to log in and view your content) and you will no longer be billed for them.

  • When you deactivate a user from CompanyCam you keep:

    • Photos and videos they added

    • Projects they created

    • Reports they created

    • Comments on photos or Projects they made

On the web

  1. Log in at CompanyCam.

  2. Click on 'Users' from the left hand toolbar.

  3. From this list of Users, click on the 3 dots in the upper right corner of the user's card and choose Deactivate.

In the app

  1. Tap on Users & Groups on the home screen.

  2. Find the User and tap the 3 dots to the right of their name.

  3. Choose Deactivate.

You may now need to invite new users to your company account. You can find out how to do that here.

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