Merging combines two CompanyCam accounts into one. All the content from the account you're closing moves into the account you're keeping, so your whole team works from a single account going forward. Merging is a common step when you have duplicate accounts, or you're bringing separate crews, locations, or businesses together.

A merge affects both accounts and everyone on them, so there are a few things to have lined up before you start.

Only accounts with 10 or more Projects can be merged. If the account you want to merge has fewer than 10 Projects, you'll move that content over manually instead of requesting a merge:

Once everything is in the account you're keeping, you can cancel the smaller account.

Before you request a merge, review the active Users on the account being deleted and compare them to the account you're keeping. If the same person is active on both accounts, they'll take up a seat on each, and those duplicate seats can increase your billing once the accounts are combined.

We recommend deactivating any Users you don't need on the account being deleted before you request the merge, so you're only paying for the seats you actually use. For steps, see Deactivate a User. For more on adding, editing, and organizing Users, visit Managing Users.

The easiest and fastest way to request a merge is by email, with every Admin on one thread so all approvals land in one place.

We require confirmation from every Admin on both accounts before we start. A merge can't be undone, so the deleted account and its data are gone for good. Combining two teams can also increase your number of user seats, which may change your billing. Getting written approval from everyone keeps your account secure and makes sure the whole team is on the same page before anything changes.

Everything below moves from the deleted account into the account you're keeping:

A handful of items stay with the closed account and won't appear on the account you're keeping:

The comments and descriptions on individual photos do move over. It's the Project-level descriptions that don't, so if you rely on those, copy them somewhere safe before the merge.

Once we've received written approval from all required Admins, our Support team submits the merge. Merges usually finish within 2 to 3 business days after we receive all confirmations. You'll receive an email reply from a Support rep once the merge is complete.