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Using Offline Mode

Learn how to take photos, complete Checklists and Project Tasks, and create Pages in CompanyCam when you have no cell service or Wi-Fi.

Offline Mode keeps you working when the jobsite has no signal. Take photos and videos, complete Checklists and Project Tasks, and create Pages without a connection. Everything you capture sits in a queue and uploads on its own once you're back online.

This feature is only available on the mobile app.

Taking photos and videos

  1. Tap the Camera icon at the bottom of the home screen.

  2. Select the Offline tab, then choose the Project you want to work on.

  3. Take your photos or record your video, then tap Done.

  4. A banner appears on the home screen reading "(#) items waiting to upload - waiting for connection." Once you reconnect, the upload starts on its own.

Completing Checklists

Open the Project before you lose signal, then tap the To-Dos section and open the cached Checklist you want to work on. Take photos and complete Fields the same way you normally would. Your progress uploads once you're back online.

Note: You can only complete Checklist Fields you opened before going offline. You can't create, edit, or delete a Checklist in Offline Mode.

Completing Project Tasks

Open the Project before you lose signal, then tap the To-Dos section. You can view and complete existing Project Tasks, and they'll sync once you're back online.

Creating a Page

  1. Open the Project before you lose signal, then tap the Documents section.

  2. Tap the + icon.

  3. Tap Page.

  4. Tap + New Page and build your Page.

  5. Once you're back online, the app uploads your Page.

Creating a Walkthrough

  1. Open the Project before you lose signal, then tap the Documents section.

  2. Tap the + icon.

  3. Tap Page, then tap Walkthrough.

  4. Build your Walkthrough the same way you normally would. For the full flow, see Using AI Features for Pages.

  5. Once you're back online, the app uploads your Walkthrough to Pages.

Clocking in and out

  1. Tap the + icon on the home screen.

  2. Tap Clock In.

  3. Choose Select a Project or No Project.

  4. Tap Take a Clock-In Photo or Skip.

  5. Tap the Tracking Time icon at the top when you're ready to clock out.

  6. Tap Take a Clock-Out Photo or Skip.

Your entry uploads to your time sheet once you're back online. Clock-in and clock-out photos go into the same upload queue as the rest of your photos.

FAQs

What can I do in Offline Mode?

Offline Mode supports most of the work you do on site:

  • Take photos and videos

  • Use Quick Caption, though the transcription won't appear until you're back online

  • Clock in and out with Time Tracking

  • Create a new Project

  • Complete Checklist Fields you opened before going offline

  • Complete existing Project Tasks

  • Create Pages and Walkthroughs

Can I access all of my Projects in Offline Mode?

You can't access all of your Projects in Offline Mode. Up to 60 recent, starred, or assigned Projects are cached and available offline.

What happens when I take photos and videos in Offline Mode?

Photos and videos you take in Offline Mode go into an upload queue and upload automatically once a connection is restored.

💡 Need more help?

Contact our Support team — we're here Monday through Friday.

The CompanyCam Community has real job-site examples, templates, and tips from crews using this every day. Jump in with a question or just browse.

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