Each location can connect its own social accounts, so posts and profiles match the right branch. If a location doesn't have an account connected, CompanyCam falls back to another location's account so nothing gets stuck.
This feature is part of the Marketing Suite Add-on and is only available on the web app.
Connecting a social account
Note: Admins and Managers can connect a social account.
Under the Marketing tab of the left-hand navigation menu, click Locations.
If you're working with multiple locations, click Switch Location and select the location you want to connect to social accounts.
Scroll down to the Social Channels section and connect your channels.
How fallback works
If a location doesn't have a connected social account, CompanyCam uses an account from another location instead. For example, if a location has no Facebook account connected, it can fall back to a Facebook account from another location.
Managing connected accounts
Need to remove a channel or reconnect a different account? You can manage connected channels from the Dashboard.
Click Dashboard in the left-hand navigation menu.
If you're working with multiple locations, click Switch Location and select the location you want to manage.
Click the Channels icon at the top of the page.
Click Manage Channels.
Click Disconnect next to any channel you want to remove.
FAQs
Can each location have its own social accounts?
Can each location have its own social accounts?
Yes. Each location can connect its own social accounts, so the right account is used for the right branch.
What happens if a location has no social account connected?
What happens if a location has no social account connected?
CompanyCam falls back to a connected account from another location so your posts still go out.
Are social account connections available on the mobile app?
Are social account connections available on the mobile app?
No. Social account connections are only available on the web app.
How do I disconnect a social account?
How do I disconnect a social account?
Go to Dashboard, click the Channels icon, click Manage Channels, then click Disconnect next to the channel you want to remove.
💡 Need more help?
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