Upload issues on the mobile app can happen for a few reasons: a spotty connection, background app restrictions, or Low Data Mode getting in the way. This article walks you through how to save your photos to your device and get your uploads back on track.
Important: Don't delete the app if you have photos or videos waiting to upload. Anything that hasn't synced to the cloud yet will be permanently lost. Save your photos to your device first before taking any other action.
Understanding Error Messages
"Upload failed. Waiting to retry."
This is a general upload error, usually caused by connectivity or background-process issues on your device. Work through the troubleshooting steps below.
"Contact your admin to gain access to this project."
This is a permissions error. Your role or Project access changed while the upload was processing. This could mean that either you were unassigned from the project or your User role was changed to Restricted before the upload was finished. The troubleshooting steps below won't fix this. You'll need your Admin to restore your access to the project.
Save your photos first
Before troubleshooting, save any pending photos in the queue to your device so nothing gets lost.
To save all photos at once
Tap the upload status queue on the home screen > tap the Three Dots in the upper-right corner > tap Save All.
To save an individual photo
Tap the upload status queue > tap the Cloud Icon to the right of the photo you want to save
Retry uploading
Work through these steps in order. Be sure to keep the app open while photos are uploading.
Tap the upload status queue on the home screen > tap the 3 Dots Icon > tap Retry All.
Retry an individual upload: Tap the upload status queue > tap the Retry Icon next to the photo or video that failed.
Log out and log back into the app.
Hard close the app and reopen it.
Restart your device.
Confirm all photos are saved to your device, then delete and reinstall the app. Photos will be lost if they haven't been saved to your device, as they haven't had a chance to sync to the cloud yet.
FAQs
Why do my uploads stop when I leave the app?
Why do my uploads stop when I leave the app?
Some devices limit background data usage for apps not actively in use. You can allow CompanyCam to upload in the background by enabling Background App Refresh (iOS) or setting battery usage to Unrestricted (Android). In the CompanyCam app, go to My Stuff > Uploads > enable Allow background uploads.
For iOS: Settings > Apps > CompanyCam > enable Background App Refresh.
For Android (Samsung): Settings > Battery and Device Care > Battery > Background Usage Limits > Never Sleeping Apps > add CompanyCam to the list.
For other Android devices: Settings > Apps > See All Apps > CompanyCam > App battery usage > Allow background usage > select Unrestricted.
Does Low Data Mode affect uploads?
Does Low Data Mode affect uploads?
Yes, Low Data Mode can affect uploads. It restricts how much data apps can use, which can slow down or stop them. Turn it off in your device settings while uploading. On iOS: Settings > Cellular > Cellular Data Options > Data Mode.
Will my photos be lost if I delete the app?
Will my photos be lost if I delete the app?
Photos that haven't finished uploading and haven't been saved to your device will be permanently lost if you delete the app. Save all pending photos to your device before uninstalling.
💡 Need more help?
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