Need to move up or down a plan? You can change your plan from the Billing page in a web browser. This article covers how to upgrade or downgrade, what to look for on your invoice afterward, and what happens if you're on a legacy plan.
Note: Only Admins can view the Billing portal and past invoices.
Changing your plan
Go to app.companycam.com/billing in a web browser on your phone or computer. Then:
Click See Available Plans.
Choose monthly or annual billing.
Choose the plan that fits your team.
Click Choose Plan.
Click Confirm.
Upgrades and downgrades take effect immediately.
What to expect on your invoice
Downgrading
Depending on when you downgrade, you may get a credit for the time left on your old plan. It shows as Unused Time on your invoice. Any credit is applied to your future invoices automatically.
Core is built for 1 to 2 users. If your team has more, Core won't be a fit.
Upgrading
If you switch plans mid-month, we apply prorated adjustments to reflect the new plan's pricing for the days left in the month. A large one-time charge on your invoice often means a plan upgrade.
To read each line on your invoice, see prorated charges on your invoice.
Legacy plans
If you're on a legacy plan, your Billing page shows our current plans: Core, Crew, and Scale. Your legacy plan stays active until you choose a new one. When you upgrade or downgrade, you move onto a current plan.
Moving to a current plan can't be undone. You can't go back to your legacy plan or its pricing.
To compare current plans and pricing, see CompanyCam Pricing.
FAQs
Will I get a credit if I downgrade?
Will I get a credit if I downgrade?
You may get a credit when you downgrade, depending on when you do it. The credit covers the time left on your old plan and is applied to your future invoices.
When does a plan change take effect?
When does a plan change take effect?
A plan change takes effect immediately. That's true whether you upgrade or downgrade.
What does Unused Time mean on my invoice?
What does Unused Time mean on my invoice?
Unused Time on your invoice is a credit for time you already paid for but won't use. It's applied to your future invoices.
Why do I see Core, Crew, and Scale?
Why do I see Core, Crew, and Scale?
You see Core, Crew, and Scale because your Billing page shows current plans to anyone on a legacy plan. That's expected. It shows what you'd be choosing if you change plans.
Can I go back to my legacy plan?
Can I go back to my legacy plan?
You can't go back to a legacy plan after you move to a current plan. If you're not sure you want to change, stay on your current plan until you are.
💡 Need more help?
Contact our Support team — we're here Monday through Friday.
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