When you add or deactivate Users mid-billing cycle, CompanyCam adjusts your bill automatically. Those adjustments — a charge for time remaining or a credit for unused time — show up on your invoice as prorated line items. Here's how proration works on each plan type so you know what to expect.
Note: Only Admins can view the Billing portal and past invoices.
Why prorated charges appear
CompanyCam bills based on the number of active Users on your account. When that count changes mid-cycle, the bill adjusts to match. Instead of waiting until your next billing date to true up, we apply the charge or credit on the day of the change — so you only pay for the time each User is actually active.
Annual plans
Annual plans are paid upfront for the full year. Your cost is based on your active seat count at the time you subscribe.
Adding a User mid-year: You're billed a prorated amount for the rest of the subscription year. The charge applies on the same day you invite them.
Deactivating a User mid-year: The seat stays open — you can fill it with someone else before your renewal at no extra cost. No credit is issued mid-year, and annual subscriptions are non-refundable.
At renewal: Your bill adjusts up or down to reflect the number of active seats at that time.
Note: The next invoice preview on your Billing page can lag behind when you add or remove Users. It's a known limitation, and your bill will still reflect the correct active seat count once it processes at renewal.
For example, if you start the year with 8 Users and deactivate 2 mid-year, those 2 seats remain available for reassignment. At renewal, you'll be billed for the number of active seats you have at that time.
Monthly plans
Monthly plans are billed at the start of each cycle for all active Users, plus any prorated adjustments carried over from the prior month.
Adding a User mid-month: You're charged for the days remaining in the current month. This shows as Remaining Time on your invoice.
Deactivating a User mid-month: You receive a credit for the days remaining in the current month. This shows as Unused Time and is applied to your next invoice.
Adding and deactivating on the same day: The prorated charge and credit typically offset each other. Both appear on your next invoice.
For example: if your team drops from 7 to 6 Users mid-month, you'll see an Unused Time credit on your next invoice. Credits are itemized on your billing page at app.companycam.com/billing.
What to do if a charge looks unexpected
Check your invoice at app.companycam.com/billing. You'll see each adjustment as a separate line item — Remaining Time for a User added mid-cycle, or Unused Time for a User deactivated mid-cycle. If a line item doesn't match a change you made, contact our Support team and we'll review it with you.
FAQs
Why did adding a User trigger an immediate charge?
Why did adding a User trigger an immediate charge?
Adding a User triggers an immediate prorated charge because billing adjusts on the day of the change. For annual plans, you pay for the remainder of the subscription year. For monthly plans, you pay for the remaining days in the current month. The charge shows as Remaining Time on your invoice.
Will I get a refund when I deactivate a User?
Will I get a refund when I deactivate a User?
Whether you receive a credit depends on your plan. On a monthly plan, deactivating a User generates a prorated Unused Time credit applied to your next invoice. On an annual plan, deactivating a User does not generate a mid-year credit — the seat stays open to fill with someone else, and your bill adjusts at renewal. Annual subscriptions are non-refundable.
What does 'Remaining Time' mean on my invoice?
What does 'Remaining Time' mean on my invoice?
Remaining Time is the prorated charge for a User added mid-cycle on a monthly plan. It covers the days from when you added the User through the end of the current billing period.
What does 'Unused Time' mean on my invoice?
What does 'Unused Time' mean on my invoice?
Unused Time is a prorated credit for a User deactivated mid-cycle on a monthly plan. It covers the days remaining in the billing period from deactivation and is applied to your next invoice.
💡 Need more help?
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