When you add or deactivate Users mid-billing cycle, CompanyCam adjusts your bill automatically. Those adjustments — a charge for time remaining or a credit for unused time — show up on your invoice as prorated line items. Here's how proration works on each plan type so you know what to expect.

CompanyCam bills based on the number of active Users on your account. When that count changes mid-cycle, the bill adjusts to match. Instead of waiting until your next billing date to true up, we apply the charge or credit on the day of the change — so you only pay for the time each User is actually active. This happens because CompanyCam bills in advance, not in arrears — you're always paying for the period ahead of you, so when something changes mid-cycle, we first credit back the portion of that prepayment you won't use under the old setup, then charge you for the same remaining time under the new one.

Annual plans are paid upfront for the full year. Your cost is based on your active seat count at the time you subscribe.

For example, if you start the year with 8 Users and deactivate 2 mid-year, those 2 seats remain available for reassignment. At renewal, you'll be billed for the number of active seats you have at that time.

Monthly plans are billed at the start of each cycle for all active Users, plus any prorated adjustments carried over from the prior month.

Your invoice total is your plan charge plus tax, plus or minus any prorated adjustments from User changes that billing period. Each User added or removed mid-cycle creates its own pair of prorated lines, dated the day the change happened — so if your User count changed more than once in a cycle, you'll see more than one pair.

The size of each prorated charge or credit depends on how many days were left in your billing cycle when the change happened, not on which User — 1st, 4th, or 10th — was added. A User added right after your cycle starts is charged for nearly the full period; a User added right before your cycle renews is only charged for the day or two remaining — so two additions can carry very different prorated amounts even though each is just one User.

For example: say your plan charge is $170.00 (5 Users × $34/month) and tax is $2.02. If you added 1 User on Jul 31, right after that cycle started (a $118.89 charge for the rest of the period, offset by an $89.17 credit as your prior headcount's time is credited back), and a second User on Aug 26, just before the cycle renewed (a $7.73 charge offset by a $6.18 credit), your total is:

$170.00 (plan) + $2.02 (applicable sales tax) + $29.72 (Jul 31 change) + $1.55 (Aug 26 change) = $203.29

Two User changes in the same cycle show up as two separate pairs of lines, even if they're both additions — they aren't combined into one line.

On some plans, your base plan charge isn't a simple seat count times one price — for example, a plan may include a flat fee for your first few Users and a per-seat rate for each User beyond that. Large one-time charges often represent plan upgrades, while smaller charges may result from adding new users.

Check your invoice at app.companycam.com/billing. You'll see each adjustment as a separate line item — Remaining Time for a User added mid-cycle, or Unused Time for a User deactivated mid-cycle. If a line item doesn't match a change you made, contact our Support team and we'll review it with you.