Before you start
Only Users with the Admin role have access to the Billing page and past invoices.
With the annual plan, you pay upfront for an entire year, and your subscription cost is based on the number of active seats at the time of subscription. For a detailed breakdown of our pricing structure, please visit our Pricing page.
Payment date
Your card will be charged in the amount of your yearly bill on the day of subscription.
You can locate this date in the Billing section of the web version of the app at: https://app.companycam.com/billing.
Auto-renewal
Your annual subscription will automatically renew on the anniversary of your first payment unless you cancel your subscription prior to that date.
You can locate this date in the Billing section of the web version of the app at: https://app.companycam.com/billing.
User seats
Your annual subscription cost is based on your number of current active seats at the time of subscription.
New Users added during the subscription year will be charged to your account at a prorated cost for the rest of the year. You'll be billed the same day new Users are added.
If you deactivate a User, you'll have an open seat to fill.
When your subscription auto-renews, your cost will be adjusted (if necessary) based on the current number of active seats.
Additional discounts
No other deals or discounts are eligible for pairing with an annual subscription.
Downgrades and refunds
An annual subscription is non-refundable. You can cancel your subscription at any time, but you'll retain access until your subscription is back up for renewal.
You will not be refunded or credited for unfilled seats.
You can switch from an annual subscription to a monthly subscription at any time. When you switch, you'll receive a credit for the time remaining to be applied to your monthly invoices.
If you would like to downgrade from the Elite annual subscription to Premium or the Pro annual subscription, you can do so from within your Billing page on the web app.
Ready to switch to an annual plan but need to add a payment method first? Here's how you can add or update your payment information through our website!