An annual CompanyCam subscription is billed once a year instead of monthly, at a lower overall rate. This article covers how billing works, when you're charged, how adding or removing Users affects your bill, and how to switch plans.
With the annual plan, you pay upfront for the full year. Your cost is based on the number of active seats at the time of subscription. For pricing details, visit your billing portal.
How annual billing works
Note: Only Admins can view the Billing page and past invoices.
Payment date
Your card is charged your full yearly bill on the day you subscribe. You can find this date in the Billing section of the web app at app.companycam.com/billing.
Auto-renewal
Your annual subscription renews automatically on the anniversary of your first payment unless you cancel before that date. We send a reminder email before you're charged. You can find your renewal date in the Billing section of the web app.
Adding and removing Users
Your annual cost is based on your active seats at the time you subscribe. As your team changes:
When you add a User mid-year, you're billed a prorated amount for the rest of the subscription year, charged the same day you invite them.
When you deactivate a User, that seat stays open for you to fill with someone else.
At renewal, your cost adjusts up or down based on your current number of active seats.
For a full breakdown of plan pricing, see our Pricing page.
Discounts
Annual subscriptions can't be combined with other deals or discounts. The annual price is already discounted compared to paying monthly, so other discounts don't stack on top of it.
FAQs
What's the difference between monthly and annual?
What's the difference between monthly and annual?
Annual plans cost less than paying month-to-month. With an annual plan, you pay upfront for the full year and aren't billed again until renewal. With a monthly plan, you pay month-to-month for more flexibility. Adding and removing Users also works differently: on an annual plan, your bill is based on your seats at signup, added Users are charged a one-time prorated amount, and deactivated seats stay open to fill before your next renewal.
Can I get a refund on my annual subscription?
Can I get a refund on my annual subscription?
Annual subscriptions are non-refundable. You can cancel anytime and keep access until your renewal date, but you won't be refunded or credited for unused time or unfilled seats.
Can I switch from annual to monthly?
Can I switch from annual to monthly?
Yes, you can switch to a monthly subscription at any time. When you switch, you'll receive a credit for the remaining time on your annual plan, applied to your monthly invoices.
Can I downgrade my plan?
Can I downgrade my plan?
Yes, you can downgrade to a lower-tier annual plan from the Billing page in the web app.
How do I add or update my payment method?
How do I add or update my payment method?
See Add or Update Billing Information to add a payment method before switching to an annual plan.
💡 Need more help?
Contact our Support team — we're here Monday through Friday.
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