Before you start
Plan Requirements
This feature is available on all plans.
Permission Roles
To set up Payments, you need Manager or Admin permissions.
All permission roles can create new Payment requests.
Standard and Restricted Users can only view, edit, and delete Payment requests they've created.
Platform Availability
Requesting Payments is available on both web and mobile apps.
Tap to Pay is available in the mobile app only.
Please Note
Customers can pay via a web link (that's mobile-friendly), Tap to Pay, or you can manually enter their card information.
Tap to Pay requires an iPhone XS or later running a one-year or later iOS version (18.6).
Tap to Pay on Android works with a variety of Android devices.
Customers can pay via credit card, Apple Pay, Google Pay, or ACH (powered by Stripe).
Processing fees include:
Tap to Pay: 2.5% + $0.30 per transaction
Online & Premium cards: 3% + $0.30 per transaction
ACH: 1% or up to $10 fee per transaction
No Sales Tax or Line Items can be added. Each Payment Request will be a single dollar amount.
Payments are powered by Stripe. If you're having issues with your Stripe account, check out their help guide or contact Stripe Support.
On the web
Setting Up Payments
Log in to CompanyCam and click on the Payments Tab in the left-hand navigation menu.
Once within the Payments Tab, you'll be prompted to Set Up Stripe if you haven't already. CompanyCam uses Stripe to process Payments and keep everything simple and secure. Note: If more information is required while setting up Stripe, you'll see an option to Finish Setup.
Once you've onboarded into Stripe, you'll be able to begin requesting Payments.
OR
Log in to CompanyCam and open a Project.
Click on the Payments Tab.
Next, you'll be prompted to Set Up Stripe if you haven't already. CompanyCam uses Stripe to process Payments and keep everything simple and secure. Note: If more information is required while setting up Stripe, you'll see an option to Finish Setup.
Once you've onboarded into Stripe, you'll be able to begin requesting Payments.
How to Request a Payment
Click on the Payments Tab in the left-hand navigation menu.
Click the blue Request Payment button.
OR
Open a Project you'd like to request a Payment for.
Click on the Payments Tab and select + Request Payment.
Give the Payment a Title, Total, and Memo, and select Create.
In the app
Setting Up Payments
Open any Project and tap on the Payments Section.
Select Get Started.
Once you've onboarded into Stripe, you'll be able to begin requesting Payments.
How to Request a Payment
Open the Project that you'd like to request a Payment for and tap on the Payments Section.
Tap Request Payment to start a request.
Enter the Payment amount you'd like to request and tap Create. On this page, you'll also have the option to title the Payment Request and add a Memo.
Select how you'd like to request a Payment. You'll have the option to manually Enter Card Info, use Tap to Pay, or Share a Link with your customer to pay.
If using Tap to Pay, select Allow to give CompanyCam access to Bluetooth. If you do not allow the app access to Bluetooth, you won't be able to use Tap to Pay.
Tap your compatible payment method on the device to collect payment. The collection screen will display differently based on whether you're using an iOS or Android device.
Once the Payment is received, select Done.
You will be able to view the completed Payment in the Payments section of your Project.
FAQs
Can I request Payments outside of the United States?
Can I request Payments outside of the United States?
Payment processing is only available in the United States. If your business is based outside of the US, you will not be able to use CompanyCam Payments.
What is the minimum dollar amount that can be requested for Payments?
What is the minimum dollar amount that can be requested for Payments?
The minimum amount you can request for a Payment is $0.50.
Is there a maximum dollar amount/transaction limit for a Payment Request?
Is there a maximum dollar amount/transaction limit for a Payment Request?
Yes, there is a $5,000 transaction limit per Payment Request. If you need a higher transaction limit, you can submit a request within the Payments Page inside your account.
Can I request a higher transaction limit?
Can I request a higher transaction limit?
Yes! If you need a higher transaction limit, you can submit a request within the Payments Page inside your account. Once submitted, our team will review the request and follow up with you.
How long does it take for Payments to process?
How long does it take for Payments to process?
The amount of time it takes for a Payment to Process can depend on the type of payment method used.
Credit Card Payments can take up to 1 business day to process into your Stripe account.
ACH Payments can take up to 5 business days to process into your Stripe account.
How do I set up a Stripe Account?
How do I set up a Stripe Account?
Check out our guide to learn how to Set up a Stripe Account for Payments.
What do I do if I'm having issues with my Stripe account?
What do I do if I'm having issues with my Stripe account?
Payments are powered through Stripe, and they'll be the best team to help you with your Stripe account. Payments are powered by Stripe. Check out their help guide or contact Stripe Support.
Now that you've created a Payment Request, check out how your customers can complete the Payment!