If a User loses access to their email or can't reset their own password, an Admin or Manager can update their login information directly from the Team tab.
On the web
Note: To edit another User's login information, you need the Admin or Manager role. If you don't have one of these roles, ask an Admin on your account.
Log in to CompanyCam, click Team in the left-hand navigation, then search for the User you want to update. Click the Three Dot Icon on their card and select Edit User.
Click Change Email Address or Password within the User's settings.
Confirm your own password when prompted.
Update the User's email address and/or password.
Click Save Changes at the top of the page.
Note: You'll need to confirm your own password before you can update another User's login information.
In the app
Tap My Team on the Home Screen, search for the User you want to update, tap the Three Dot Icon on their card, and select Edit User.
Tap the Edit icon next to Account Info.
Confirm your own password when prompted.
Update the User's email address and/or password.
Tap Save at the top of the page.
Need to change your own email or password instead? See Change Login Information.
💡 Need more help? Contact our Support team — we're here Monday through Friday.
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