Payments in CompanyCam lets you request payments from customers and track them through to deposit. This article walks you through viewing payment statuses in CompanyCam and accessing your payout information in Stripe.
Note: Accessing payment and payout information is only available on the web app. Payment processing is only available in the United States.
On the web
Viewing payment requests
Note: Only Admin and Manager roles can access Payment Requests. If you don't have access, ask an Admin on your account.
Log in to CompanyCam > click Sales in the left-hand navigation menu > click Payments.
Here you'll see all payment requests across your Projects, along with each request's status, amount, and payment method.
Payment request statuses
Each payment request displays a status label so you know exactly where things stand. Here's what each one means.
Draft
The payment request was created but hasn't been sent to the customer yet.
Sent
The payment request has been sent to the customer and is waiting on payment.
Payment Processing
The customer submitted a payment and it's currently being authorized by Stripe. This is common with ACH payments and some card transactions and usually resolves within a few business days.
Processing
Payment confirmed by Stripe. The deposit is on its way to your bank account but hasn't arrived yet. You'll see an estimated deposit date below this label.
Note: When a payment moves to Processing status, a customer confirmation email is sent automatically. ACH payments may take a bit longer in this stage.
Paid
The payment has fully settled and the deposit is in your bank account.
Payment Failed
The payment attempt failed. The customer will need to retry.
Refund Pending
A refund has been started but hasn't settled yet.
Refunded
The refund is complete and the funds have been returned to the customer.
Dashboard views
Once you're in your Stripe Express Dashboard, you'll see 3 views.
Home view
The Home view shows a high-level overview of your payment activity:
Recent earnings shows a graph of payments collected over time.
Recent payments lists your most recent payments and their statuses.
Total balance displays the available balance ready to be paid out.
Click See Details to view a detailed breakdown of your balance. You can also update your bank information from here.
Payments view
The Payments view gives you a detailed look at your payment activity in Stripe, including transaction dates, statuses, payment amounts, and customer names.
Balance view
The Balance view shows your available balance along with your transaction and payout history.
Accessing your Stripe Express Dashboard
To view your payout details, click Bank Account Settings in the upper-right corner of the Sales screen. Your Stripe Express account will open in a new tab. Log in if prompted.
Dashboard views
Once you're in your Stripe Express Dashboard, you'll see 3 views.
Home view
The Home view shows a high-level overview of your payment activity:
Recent earnings shows a graph of payments collected over time.
Recent payments lists your most recent payments and their statuses.
Total balance displays the available balance ready to be paid out.
Click See Details to view a detailed breakdown of your balance. You can also update your bank information from here.
Payments view
The Payments view gives you a detailed look at your payment activity in Stripe, including transaction dates, statuses, payment amounts, and customer names.
Balance view
The Balance view shows your available balance along with your transaction and payout history.
Payout schedule
Initial payout: Your first payout typically takes 7–14 days after successfully receiving your first payment. Subsequent payouts follow your account's payout schedule.
Settlement timeline: This is the time between when a payment is made and when funds become available in your Stripe account.
Credit and debit cards: ~2 business days
ACH: ~4 business days
Payout options:
Manual payouts: Choose when to send payouts and how much to transfer. Funds typically arrive same-day or within 1–4 business days.
Instant payouts: If available, an instant payout option will appear in your Stripe dashboard.
Weekly or monthly payouts: Schedule payouts on a recurring basis from within your Stripe dashboard.
Note: If your scheduled payout day doesn't exist in a given month (for example, the 31st in a 30-day month), Stripe moves the payout to the last day of that month. If a payout falls on a weekend or holiday, funds arrive the next business day.
FAQs
Who can access payout information?
Who can access payout information?
Only Admin and Manager roles can access Payment Requests and payout information in CompanyCam. If you don't have access, ask an Admin on your account to adjust your permissions.
Can I use CompanyCam Payments outside the United States?
Can I use CompanyCam Payments outside the United States?
Payment processing is only available for businesses based in the United States.
What does the deposit ETA mean under Processing?
What does the deposit ETA mean under Processing?
The deposit ETA is the estimated date your funds will arrive in your bank account. Stripe calculates this based on your payout schedule. ACH payments may take a bit longer than card payments.
What should I do if a payment shows "Payment Failed"?
What should I do if a payment shows "Payment Failed"?
The customer will need to retry the payment. You can resend the payment request from the Sales tab in CompanyCam.
💡 Tip: Need more help? Contact our support team — we're here Monday through Friday.
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