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Understanding Invoice Statuses

Learn what each Invoice status means in CompanyCam, from Draft through Paid, Voided, and Refunded.

Every Invoice shows a status so you always know where a payment stands, from the moment it's created to when funds land in your bank account. You'll find an Invoice's status on the Invoices screen on the web app — see Accessing Payments and Payout Information in Stripe for how to get there.


Invoice statuses

Each Invoice displays a status so you always know where things stand:

  • Draft: The Invoice was created but hasn't been sent to the customer yet. You can still edit it.

  • Published (Open): The Invoice has been sent to the customer and is waiting for payment. It can no longer be edited.

  • Payment Initiated: The customer submitted payment, and it's being authorized by Stripe. This is common with ACH payments and some card transactions, and it usually resolves within a few business days.

  • Paid: The payment has fully settled, and the deposit is in your bank account.

  • Voided: The Invoice was canceled before payment. A voided Invoice can be restored back to Draft if needed.

  • Refunded: A refund has been issued. If the refund is still processing, you'll see an estimated completion date.

Note: When a payment moves to Payment Initiated, a confirmation email is sent to the customer automatically. ACH payments may take a bit longer to reach this stage.


FAQs

What does the deposit ETA mean under "Payment Initiated"?

The deposit ETA is the estimated date your funds will arrive in your bank account, based on your payout schedule. ACH payments may take a bit longer than card payments.


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