Every Invoice carries a status so you know exactly where a payment stands, from the moment you create it to the day the money hits your bank account. Use it to see what's still sitting in Draft, what's waiting on a customer, and what's already settled.
This feature is only available on the web app.
Where to find an Invoice Status
Note: Only Admins and Managers can view all Invoices and payout information.
Log in to CompanyCam > click Sales > Invoices. Every Invoice across your account's Projects shows its status, total, and due date.
What each status means
Draft: You've created the Invoice but haven't sent it. You can still edit it.
Outstanding: You've sent the Invoice to your customer and it's waiting on payment.
Payment Processing: Your customer submitted payment and Stripe is still confirming it. ACH payments and some card payments sit here for a few business days.
Processing: Stripe confirmed the payment, but the deposit hasn't reached your bank yet. You'll see a Deposit ETA under the status.
Paid: The deposit landed in your bank account.
Payment Failed: The payment attempt didn't go through. Your customer needs to retry it.
Refund Pending: You started a refund and it hasn't settled yet.
Refunded: The refund finished and the money is back with your customer.
Note: Your customer gets a confirmation email automatically once an Invoice moves to Processing. ACH payments take longer to reach this stage than card payments.
FAQs
What does the deposit ETA mean?
What does the deposit ETA mean?
The deposit ETA is the estimated date your funds will arrive in your bank account, based on your payout schedule. ACH payments may take a bit longer than card payments.
Can I edit an Invoice after I send it?
Can I edit an Invoice after I send it?
An Invoice can't be edited once it's published. Void it and create a new one if something needs to change.
What's the difference between Voided and Refunded?
What's the difference between Voided and Refunded?
A Voided Invoice was canceled before any money moved. A Refunded Invoice was paid first, then the money was returned to your customer.
Why is my Invoice still showing Payment Initiated?
Why is my Invoice still showing Payment Initiated?
An Invoice stays in Payment Initiated while Stripe authorizes the payment, which usually takes a few business days. ACH payments take longer than cards.
Where do I see my payouts?
Where do I see my payouts?
Payout details live in your Stripe Express Dashboard, not in CompanyCam. See Accessing Payments and Payout Information in Stripe.
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