A Review Request walks your customer through leaving you a Google review, straight from the Project you just finished. CompanyCam fills in your customer's info, drafts the message, adds the crew who worked the job, and picks photos to send — you review it and send it by email. Use requests to build up your online reputation and track which Projects earned 5 stars.
This feature is available on select plans.
On the web
Open the Project you want to request a review for.
Click Request a Review in the upper-right corner.
Input the recipient's email and/or contact within the Recipient field.
Optional: edit the message in the Text Box, or click + Photos to add photos from the Project.
Once you're finished, click Send.
Tracking a Review Request
Once you've sent a request, you can see its status on the Project: Pending, Sent, Opened, or Done. Reviews are connected to the Project they came from, so you can see which jobs earned 5 stars.
In the app
Note: The guided Review Request flow described above is currently web-only. Reviews can still be requested on mobile by following the steps below:
Open a Project and tap the three horizontal lines in the upper-right corner.
Tap Request Review from the menu that appears.
Optional: edit the message in the Text Box, or tap + Add to add photos from the Project.
Tap Scan QR to share with your customer in person, or tap Send Link to share by text or email.
What your customer sees
Your customer gets an email with a link. Opening it walks them through leaving a review: they pick star ratings, choose what stood out about the job, and can call out specific crew members who went above and beyond. CompanyCam uses their answers to generate a review for them, then walks them through posting it to Google.
Important: Photos added to a Review Request don't automatically attach to the Google Review. Your customer has to download the photos and attach them manually to include them.
FAQ
Can Project Collaborators send Review Requests?
Can Project Collaborators send Review Requests?
Project Collaborators can't send Review Requests. Requests must come from an established User on your company's account.
Will photos attached to a Review Request automatically post to the Google Review?
Will photos attached to a Review Request automatically post to the Google Review?
Photos attached to a Review Request won't automatically post to the Google Review. Your customer has to download and attach the photos themselves to include them.
Can I see completed reviews on my Portfolio site?
Can I see completed reviews on my Portfolio site?
Reviews you collect through CompanyCam automatically appear on your Portfolio site once it's set up.
Can I approve a review before it posts to Google?
Can I approve a review before it posts to Google?
Reviews can't be approved before they post. Every review your customer submits through CompanyCam, positive or negative, goes straight to Google.
💡 Need more help?
Contact our Support team — we're here Monday through Friday.
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