IssueID is a property management and work order platform for contractors and property managers. When you connect it to CompanyCam, the Projects and photos you capture in CompanyCam flow into IssueID automatically. Each CompanyCam Project creates a matching property in IssueID, and your photos sync over and are plotted on that property's job site maps and plans.
This feature is only available on the web app.
How the integration works
Once you connect your CompanyCam account to IssueID, every new CompanyCam Project creates a matching property in IssueID, and every photo you capture syncs over and is plotted on that property's job site maps and plans using its location data. Data flows in one direction, from CompanyCam into IssueID.
Setting up the integration
You'll connect the two accounts from within IssueID. Please follow the instructions linked below to integrate: Integration Instructions and Documentation
Note: Admins can connect the IssueID integration. If you don't have that role, ask an Admin on your account for help.
Need help? If you run into any issues setting up or using the integration, reach out to [email protected].
FAQs
What data syncs between CompanyCam and IssueID?
What data syncs between CompanyCam and IssueID?
Data syncs from CompanyCam into IssueID. Every CompanyCam Project creates a matching property in IssueID, and every photo captured in CompanyCam syncs over and is plotted on that property's job site maps and plans.
Does the integration sync in both directions?
Does the integration sync in both directions?
The IssueID integration does not sync in both directions. Projects and photos flow from CompanyCam into IssueID only.
Will my existing Projects and photos sync when I turn on the integration?
Will my existing Projects and photos sync when I turn on the integration?
Existing Projects and photos do not sync automatically when you turn on the integration. Only Projects, photos, and changes created after you connect the two accounts will sync. Contact IssueID's support team if you'd like your existing data synced as well.
Who do I contact for help with my IssueID account or settings?
Who do I contact for help with my IssueID account or settings?
For help with your IssueID account, settings, or any issues with the integration, contact IssueID directly at [email protected].
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