Deleted photos don't disappear right away. They move to the Project Trash first, where you can restore them yourself without contacting our support team. The Project Trash only holds photos and videos.
This feature is only available on the web app.
Restoring a photo
Admins and Managers can restore photos from the Project Trash. Ask an Admin on your account for help if you need a photo restored.
Open the Project that has the photo you want to restore.
Click the 3-dot icon in the upper-right corner and select View Project Trash.
Select the photos you want to restore, or click Select All to restore everything in the trash.
Click Move Back to Project.
Important: Photos are permanently deleted 90 days after they move to the Project Trash. Restore them before then if you want to keep them.
FAQs
Can Standard Users restore photos from the Project Trash?
Can Standard Users restore photos from the Project Trash?
Standard Users cannot restore photos from the Project Trash. Only Admins and Managers can restore photos. Ask an Admin on your account for help if you need one restored.
What happens to photos after they've been in the trash for 90 days?
What happens to photos after they've been in the trash for 90 days?
Photos are permanently deleted 90 days after they move to the Project Trash. Once that happens, we can't recover them.
Can I restore photos from the mobile app?
Can I restore photos from the mobile app?
Restoring photos from the Project Trash is only available on the web app. Log in on the web to restore a photo.
What can I restore from the Project Trash?
What can I restore from the Project Trash?
Photos and videos are the only things you can restore from the Project Trash. The Project Trash only has a Photos tab, so anything else you delete, such as Documents or Checklists, won't show up there.
Can I restore Documents from the Project Trash?
Can I restore Documents from the Project Trash?
Deleted Documents cannot be restored from the Project Trash. Contact our Support team and include the Project name and the Document name. We can look into it from our end.
💡 Need more help?
Contact our Support team — we're here Monday through Friday.
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