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Using Notifications

Learn how to send, view, and manage notifications for comments and mentions in CompanyCam.

Notifications let you know when someone mentions you or your Group in a Project or photo Comment, so nothing slips through the cracks. You can check Notifications from the bell or Inbox icon, set a Reminder Notification on a Comment you want to revisit, and choose how you're notified in your settings.


On the web

Sending a notification

Open any photo or Project, then use the @ symbol in the comment field to mention a User, tag multiple Users, or tag a Group. Click Post to send the Comment. The mentioned User, or every User in a mentioned Group, gets an immediate Notification.

Viewing a notification

Click the Notification Bell to open your Notifications, then select a message to open and respond.

Setting a reminder notification

Set a Reminder Notification on any Comment you want to revisit later.

  1. Open a Project Conversation or photo and find the Comment you want to set a Reminder for.

  2. Hover over the Comment and click the Notification icon.

  3. Select when you want to receive the Reminder Notification.

  4. Optional: In the confirmation pop-up, click View to manage your Reminder in your Notification Settings.

Setting your notification settings

Click your User icon in the left-hand toolbar > Notification Settings. Turn each Notification type on or off. The toggle is blue when the setting is enabled.

Note: You'll still get Notifications in the in-app Notification Center (the bell icon) even if you turn off push and email Notifications. This can't be turned off.


In the app

Sending a notification

Open any Project and tap the Comment icon, then use the @ symbol to mention a User or tag multiple Users, and tap Post. You can also tap any photo, tap the Comment icon in the bottom-left corner, then use the @ symbol and tap Post.

Note: @mentioned Users and Groups get an immediate Notification.

Viewing a Notification

Tap the Inbox icon to view your Notifications, then tap a message to open and respond.

Setting a reminder notification

  1. Open a Project Conversation or photo and find the Comment you want to set a Reminder for.

  2. Long-press the Comment.

  3. Choose when you want to receive the Reminder Notification.

  4. Optional: In the confirmation pop-up, tap View to manage your Reminder in your Notifications.

Setting your notification settings

Tap your User icon in the upper-left corner, then tap the Gear icon, and under Preferences, tap Notifications to open your Notification Settings. Turn each Notification type on or off. The toggle is blue when the setting is enabled.

Note: You'll still get Notifications in the in-app Notification Center even if you turn off mobile push and email Notifications. This can't be turned off.


FAQs

Can I turn off Notifications completely?

You can't turn off Notifications completely. You can disable push and email Notifications in your Notification Settings, but you'll still see Notifications in the in-app Notification Center.

Who gets notified when I mention a Group?

Every User in a mentioned Group gets an immediate Notification, the same as if you'd mentioned each User individually.

What happens after I set a reminder notification?

You'll get a Notification at the time you chose so you can return to the Comment. You can manage or cancel a Reminder from your Notification Settings.


💡 Need more help?

Contact our Support team — we're here Monday through Friday.

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