Annual Subscription Policy

CompanyCam now has an Annual pricing option! Learn how to switch.

In this article

Before You Start

  • Only users with the Admin role may see and access the Billing page and past invoices.

Payment Date

  • Your card will be charged in the amount of your yearly bill on the day of subscription. 
  • You can locate this date in the Billing section of the web version of the app at:

Auto Renewal

  • Your annual subscription will automatically renew on the anniversary of your first payment unless you cancel your subscription prior to that date. 
  • You can locate this date in the Billing section of the web version of the app at:

User Seats

  • Your annual subscription cost is based on your number of current active users at time of subscription. 
  • New users added during the subscription year will be charged to your account at a prorated cost for the rest of the year. You’ll be billed the same day new users are added. 
  • If you deactivate a user, you’ll have an open seat to fill. 
  • When your subscription auto renews, your cost will be adjusted (if necessary) based on the current number of active users. 

Additional Discounts

  • No other deals or discounts are eligible for pairing with an annual subscription. 

Downgrades and Refunds

  • An annual subscription is non-refundable. You can cancel your subscription at any time, but you’ll retain access until your subscription is back up for renewal. 
  • If you would like to switch to a monthly subscription, you can do so when your yearly subscription ends. 
  • You will not be refunded or credited for unfilled seats. 

Ready to switch to an Annual plan but need to add a payment method first? Here's how you can add or update your payment information through our website!

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