Photos Are Not Uploading on the Mobile App

No one likes upload issues. But, it's easy to get back on track with these simple steps.

In this article: 

Before you start

  • If you have photos that are waiting to be uploaded, do not delete the app. They will be lost if they haven't been saved to your device, as they haven't had a chance to sync to the cloud yet.
  • Tap the upload status queue and save all photos to your device before deleting the app. 

Troubleshooting steps

  1. Try turning your device's airplane mode off and on a few times - give a moment each time you turn the mode on and off.
  2. Hit Retry All by tapping the upload status queue > tap the 3 dots in the upper right corner > Retry All (leave the app open while they retry and upload).
  3. If this does not work, tap the upload queue > tap the 3 dots in the upper right corner > select Save All.
  4. Log out and log back in to the app.
  5. If that doesn't work, please hard close the app and restart it.
  6. If that doesn't work, restart your mobile device.
  7. The final thing is to make sure you can find the photos that you've saved to your device. It's now safe to delete the app and reinstall.

Once you've got photos uploaded to CompanyCam, you can now use them to create Before and After photos!

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